Leading from the front Key front line activities

One of the hardest aspects in any leadership role is to ensure that all people in the team you have responsibility for are carrying out the right activities in an effective manner to drive business success.

Your success as a leader depends on this, and therefore your success depends on your ability to lead, coach and mentor your people effectively – or to ensure that the managers working for you are effectively leading their people in their teams – all the way to the front line.

This module provides a framework for ensuring that a leader has a process for identifying what activities need to be driven each week and how, as a leader, you can be sure that these activities are being led, coached and managed – at all levels – in an effective manner.