Managing Individual Performance
Managing Individual Performance
In this series of modules we start by introducing a framework to manage the performance of individual team members. We then extend this framework to provide you with in-depth insights into how to manage the most common situations you may face when working with individual team members.
Key Points
- We look at how to set goals and provide direction, including the setting of performance indicators and how to develop performance goals.
- We then look at the coaching aspect of the leader and/or manager's role, especially when helping new staff members develop their skills.
- Next we explore the role of the manager as coach to help team members improve their own peformance and motivation - as distinct from helping them to develop their skills.
- Finally we look at the role that needs to be played when both coaching to develop skills and coaching to improve performance have not gone according to plan. In this case we examine the process of counselling to improve performance – in essence how to manage the individual who is not performing to the desired level.
- Each module provides both theory and practical learning suggestions and techniques - to increase your knowledge and to provide you with the confidence required when managing individuals.
Modules in this category
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Introduction to Managing Individual Performance
In this first module of the series we’ll build a leadership framework to explore the different approaches we may need to consider, when managing the performance ...
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How to set goals and provide direction
In this module we will drill down into the first quadrant in that framework – where a highly directive leadership style is needed.
We will examine how to...
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How to coach to develop skills
In this third module we’ll focus on the coaching quadrant of the framework – and explore in detail the process of coaching individuals to improve their ski...
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How to coach to improve performance
We make a clear distinction between coaching to improve skills and coaching to improve performance.
In this module we take a look at the leadership needs of in...
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How to counsel to improve performance
In this fifth module of the series, we examine the situation where all the leadership and coaching skills we’ve learned so far no longer seem to apply – be...